Accessibility

DDA Access Statement For YCP York Caravan Park

Introduction

We strive to ensure that all visitors can enjoy the accommodation, facilities and surroundings within the park. Our aim is to help in anyway that we can, and if you require any assistance during your stay or whilst planning your visit, we will be delighted to assist. Here you can read about facilities and services currently offered in conjunction with our caravan park plan.

Pre-Arrival

  • We cater for tents, touring caravans and motorhomes.
  • Only guests and visitors over 18 years of age are permitted on the site.
  • Our website has been tested W3C Web Content Accessibility compliant.
  • Brochures are available in large print on request.
  • Copies of this access statement are available online and via e-mail or post by request.
  • You can contact York Caravan Park by ‘phone, fax, email, instant web messaging and text messaging. Staff always accept TypeTalk calls.
  • Pitches are allocated at the time of booking. Our staff are happy to advise on the location and suitability of pitches for your requirements.
  • Arrival & Car Parking Facilities

  • The Reception area has a large car park (to front and side).
  • There are designated parking areas for guests with a disability.
  • Once registered at reception guests have to access the park via a barrier which is operated by key fob.
  • Accessible parking bays are available in close proximity to:
    – Reception, (outside and inside the barrier).
    – The amenities building.
  • All bays are 4 metres wide and allow for rear access to vehicles.
  • All signs are white with clear large text.
  • Main Entrance & Reception

  • Access to reception is directly from the car park (one at the front before barrier and one inside the park barrier).
  • There is a 3 metre long slight tarmac incline to the entrance area, suitable for wheelchairs.
  • There is level access to the doors from the entrance area.
  • The entrance doors are over 1000mm wide.
  • There is ample room within for a large wheelchair to manoeuvre.
  • Low level desk & counter are provided in reception (80cm high).
  • Accessible parking bays are outside reception for use whilst in reception.
  • Public Areas – General (External)

  • Tarmac roads service the entrance and reception areas of the park, with rolled road planings covering the remaining roads.
  • The park is situated on well drained, level ground, surrounded by open fields grazed by our family farm’s organic cattle.
  • There are several picnic benches and shaded areas provided at the park.
  • Public Areas – WC, Showers & Wash-room

  • The amenities are located in a central area on the park. They have a specially designed ramp (1:12 gradient) for level access to the amenities.
  • The amenities provide a dedicated disabled toilet that is clearly marked, and has level entry shower with seat, toilet, hand dryer, hair dryer, mirrors and basin accompanied by
    grab rails.
  • Parking is possible opposite the entrance to the amenities.
  • 2 deep stainless steel sinks are available for food preparation and washing up (85cm high).
  • Coin operated washer/dryer and steam iron are in the washroom.
  • Outdoor Facilities

  • There is a BBQ/Picnic area next to the lake that is also level and lawned. The lake is available for fishing.
  • Seating (picnic benches) is provided around this area.
  • Touring Facilities

  • Most pitches are hardstanding, but if required, we do have some well drained, level grass pitches. All pitches are approx 13m wide by 20m deep, some are even larger. They are surrounded by hedges on 3 sides.
  • Each pitch has hook-ups for electricity (16A), drinking water and digital TV (own receiver required) and a drain for ‘grey’ water.
  • Low level lights illuminate the hook-ups, road and amenities.
  • Parking on the grass or hardstanding beside your caravan or tent is allowed.
  • Please ask if you required assistance with pitching on arrival.
  • Chemical toilet disposal point is located in the amenity block.
  • Dustbin area and recycling point (with parking) is near the reception building.
  • Fire points on the park are no further than 50 metres away from any pitch.
  • Please ask about the suitability of pitches at the time of booking. We cannot guarantee to accommodate special requirements after pitches have been allocated.
  • Additional Information

  • Mobile telephone coverage is excellent in this area, and a public telephone is provided.
  • There is a local bus service (with wheelchair access) at the park entrance, a park-and-ride nearby, and local accessible taxis service the park.
  • Address:

    YCP York Caravan Park
    Stockton Lane
    York YO32 9UB

    Telephone: 01904 424222
    Email: mail@yorkcaravanpark.com
    Website: www.yorkcaravanpark.com
    Hours of operation: Reception 9am-5pm
    Emergency Services: Dial 999

    Other Emergency Contacts:

  • The York Hospital, Accident and Emergency, Walk-in Centre 01904 631313     Wigginton Road, York YO31 8HE
  • Local public transport numbers:
    Coastliner Bus Services: 01653 692556,
    Train Information 0845 484950.
  • Local taxi numbers:
    Streamline Taxis 01904 638833 (can provide accessible taxis).
    Telecars Taxis 01904 424646
    Six Five Nine Taxis 01904 659659
    • Although we have tried to be as accurate as possible and include as much detail as we can in this statement, we are always willing to give information on any aspect of the park.
      If this statement does not answer your particular question please let us know and we will endeavour to answer your question and amend this statement for future use.
      We welcome your feedback to help us continuously improve. If you have any comments please phone 01904 424222 or email: mail@yorkcaravanpark.com

      YCP York Caravan Park 15 July 2016