York Caravan Park COVID-19 Guest Advice

Please Read or Download Guest Joining & Check-in Advice here.

York Caravan Park Opens 12 April 2021

COVID-19 Information for guests staying at York Caravan Park 12 April to 16 May 2021.

Guests should not travel to the park if they or anyone in your party has COVID-19 symptoms.

1. Pre-Arrival Procedures:

  • Balances should be paid in advance of arrival wherever possible. If booked on-line, you can log-in and pay the balance using the username and password you registered with. Click here to log in.
  • If you booked over the telephone, you can either register and pay online here. OR call 01904 424222 to pay by card.
  • This applies to all guests and will provide a ‘contactless’ check-in to protect guests and staff.
    • 2. Arrivals Procedure:

    • Arrive at the park entrance as usual. Arrival time is 1pm. Park at the ‘Stop’ sign on the left side of the driveway.
    • Remain in your vehicle and wait for a member of staff to greet you.
    • If no-one appears, call our duty phone number (on the reception door) to let us know you have arrived. You will be given the barrier code and shown to your pitch in a socially distanced manner.
    • If you have requested a specific pitch, please understand it is not always possible to allocate your preferred pitch, though we will do our best.
      • 3. Changes to Park Facilities:

      • WC’s, wash-hand basins, pot-wash and laundry will be open.
      • Showers will not open until 17 May, following government regulations.
      • Reception will be open, with restrictions to guest entry. Enquiries may be made by telephone 01904 424222 or e-mail.
      • Tourist information will be located in reception.
      • Reception opening hours may be reduced or amended without prior notice.
      • Fishing permits will be available.
      • Face masks must be worn inside Reception and the facilities building.
        • 4. What we are doing to prevent the spread of infection:

        • Contactless check-in.
        • We have closed showers until 17 May in compliance with government regulations.
        • An enhanced and more frequent cleaning regime with measures to reduce person to person contact as much as possible.
        • Hand Sanitiser points at the toilet block and reception.
          • 5. What guests can do to help:

          • For your own comfort and safety, please make use of your own self-contained on-board facilities as much as possible.
          • Enjoy your caravan/motorhome/tent within the area of your pitch and the public pathways, footpaths and cycle routes around the park.
          • Walk freely around the park, at all times observing social distancing from other guests and staff.
          • Bring soap, hand gel, gloves, toilet rolls, disinfectant and hand sanitiser.
          • Use local takeaways and grocery delivery services who will deliver to the park. Find telephone numbers on your booking confirmation e-mail.
          • Talk to any of our team, but always observe social distance.
          • Please show consideration and respect for our local community and observe social distancing at all times.
            • 6. Please Do Not:

            • Meet or gather with friends in a social group exceeding the current government regulation of 6 persons or 2 households.
            • You may not invite or entertain visitors from outside the park.
            • Allow people from outside your party into your accommodation.
              • 7. On Departure

              • Please depart the park no later than 11.30am.
              • Inform us (electronically or by phone) if you experience any symptoms when you return home, so that we may take any necessary steps required of us in relation to government track and trace policy.
                • 8. Your Responsibilities

                • Please do not visit the park if you or any member of your household have any COVID-19 symptoms.
                • If you feel unwell with COVID-19 symptoms at any time, you must leave the park immediately, without interacting with anybody else. You should then contact the park as soon as possible to let us know.
                • Our team are our most precious asset, without whom the park will need to close. Please refrain from prolonged interactions with staff so that everyone can feel safe and remain healthy.
                  • 9 Public Transport:

                  • Coastliner buses into York are operating normally. Find routes and timetable online here. You will be required to provide and wear facemasks on public transport. Wearing a mask is also a requirement when visiting shops and other public places.
                  • Taxis are operating normally, some numbers are provided on your confirmation e-mail.
                    • Please check the latest government guidelines here.
                      • Your custom, support and cooperation is sincerely appreciated.
                        Best wishes from the Wilson Family & All the Team.

                        Version 2.0 Status April 2021. This page will be updated as the situation or Government Advice changes.